Gold Mind – Terms and Conditions

At Gold Mind we encourage group participants to communicate honestly, be open to feedback and give the time and energy required to participate fully in the coaching program. Clients are solely responsible for creating and implementing any decisions, choices, and actions made as a result of group or 1-2-1 coaching.

Gold Mind is not and will not be liable or responsible for any action or inaction taken by participants following group or 1-2-1 coaching.

All Gold Mind group coaching is online using zoom. All 1-2-1 coaching is either by zoom or phone or another preferred platform.

Confidentiality & Privacy: The identity of participants will be kept secure and confidential. No personal data can or will be released to another party unless with the written consent of the participant. Gold Mind coaches attend regular supervision sessions, where participant material may be discussed anonymously. The purpose of supervision is to enhance coaches’ professional development as we strive for excellence in our practice. Exceptions to confidentiality are when a coach judges that the participant, or someone they identify, is at significant risk of harming themselves, others, or in danger of being harmed by a third party. In such instances, additional professional help may be sought, with the intention of supporting the participant or a person in need of safeguarding.

Contact between sessions: Contact between sessions is generally for administrative purposes only.

Cancellation Policy: Gold Mind operates a cancellation policy of a minimum of 14 days’ notice for the group coaching course for a full refund. Cancellation for group coaching with less than 14 days’ notice will not be refunded.