Terms and Conditions

 I am dual qualified as a Coach and Speech & Language Therapist. I specialise in working with people who have communication diffiuclties using a coaching approach.

I encourage clients to communicate honestly, be open to feedback and assistance and give the time and energy required to participate fully in the therapeutic process.

Clients are solely responsible for creating and implementing any decisions, choices, and actions made as a result of therapy.  I am not and will not be liable or responsible for any action or inaction by the client taken following work with me.

Where do I work? I prefer to work with people in person at The Orchard Therapy Centre in Horsforth, Leeds. For more information about this venue please visit http://www.orchardleeds.co.uk/

If you are unable to travel to The Orchard Therapy Centre I can arrange to see you at a mutually convenient location by prior arrangement.

If you are able to use telephone or video (skpye/zoom) I may be able to work with you remotely, if we both agree this arrangement will work.

Confidentiality & Privacy: The identity of clients and their material will be kept secure and confidential.  No such material or information can or will be released to another party unless with the written consent of the client.  I attend regular clinical supervision sessions, where client material may be discussed anonymously. The purpose of supervision is to enhance my professional development as I strive for excellence in my practice.

Exceptions to confidentiality are when I judge that the client, or someone they identify, is at a significant risk of harming themselves, others or in danger of being harmed by a third party. In such instances, additional professional help may be sought, with the intention of supporting the client or a person in need of safeguarding.

General Data Protection Regulation (GDPR 2018): By signing this document clients are providing consent for me to take notes, keep clinical records and reports (if required) which are held in accordance with the General Data Protection Regulation (2018).  These are used to support your progress and for planning future sessions.  I securely store the client’s contact details and confidential materials for a maximum period of 8 years after the cessation of the working relationship.

Contact between sessions: Contact between sessions is generally for administrative purposes only, to book, cancel or rearrange appointments.

Health & Safety: Clients are encouraged to keep themselves as safe as possible during sessions.  I hold professional liability insurance and also an Enhanced DBS certificate.

Cancellation Policy: I operate a cancellation policy of a minimum of 48 hours’ notice.  Appointments canceled for whatever reason, without this notice will be charged in full. If a client is late to the appointment I will see the client but the appointment will end at the scheduled time and the client will be charged in full.  Every effort will be made to adhere to the planned session date and time.  I reserve the right to make reasonable changes to these, due to illness or unforeseen circumstances. There is a shared expectation that the client and I will attend on time.

Fees

Please contact me for a breakdown of my fees. 

Travel is charged at a rate of 40p per mile. Travel time for round trips of more than 20 miles from Central Leeds may incur a fee of £70 per hour (pro-rata).

You will be invoiced after each session and payment needs to be made within 30 days of the invoice date. Further sessions will only proceed once payment has been received for invoiced sessions.

Advice and signposting: I may suggest the services of other professionals when deemed necessary or appropriate. Sometimes I may make a recommendation of a useful book, service or practitioner.  The purpose of this is to offer clients additional support, without pressure.

Termination of Work: It is good practice if endings are carefully planned for, in a manner to ensure every effort has been made to satisfactorily meet the aims and objectives agreed at the start of the working relationship.  If a client does not attend more than once in succession, with no message received, then it is assumed that the client has ended the working relationship and all mutual responsibilities end. Any outstanding fees will require payment.

Conditions: From time to time I may update these terms to clarify my practice or to reflect new or different practices. I reserve the right to make changes to these terms and conditions at any time. If any material changes are made, I will notify clients using the email address specified in the details provided, if currently using my services at the time of change.

Clients have the right to terminate my services at any time. I aim to provide the best quality of care. I am registered as a Speech and Language Therapist with the Health and Care Professionals Council (HCPC) which means that I conform to professional clinical standards as determined by the HCPC. I am a member of The International Coaching Federation and adhere to their code of ethics. I am a member of The Royal College of Speech and Language Therapists and The Association for Speech and Language Therapists in Independent Practice.

Complaints: Please discuss any complaints or concerns with me in the first instance. If we are unable to resolve the difficulty, then please write to:

The Chair, Association of Speech and Language Therapists in Independent Practice

71-75 Shelton Street,
Covent Garden, London,
WC2H 9JQ

Work in Progress